Change & Return

Change Policy

Before the order is paid, you can cancel your order at any time and re-order the products you need.

After the order has been paid or the order has been shipped, we do not accept product replacement for any reason except for quality problems.

So before you pay, please check carefully whether the product you are about to order is the one you decided to buy.

Return Policy

Refusing to return or exchange goods for non-quality problems.

If the item has quality problems, please contact our email, attach the item photos, fault photos, your order number, your contact information, we will contact you within 3 days

after receiving the email to confirm whether Need to return, if there is a quality problem, we will bear the logistics cost of your return.

If you are not sure whether the problem encountered by your item is a quality problem, you can also contact us via email: to confirm.

Are Fam1's products guaranteed?

of course! We are committed to making you 100% satisfied. To ensure you get the best products, every item is checked by Fam1's team members before being delivered to you! Even if we try our best

to ensure that your products are delivered in perfect condition, we cannot completely avoid accidents. If you find the product have any questions, please take pictures record the relevant issues , and immediately contact us.

Fam1 will have someone to follow up for you to find a solution and ensure your satisfaction.

To return your item, please send an email to"" and we will provide you with a return address.

If you want to return your product, please within ten days of receiving the goods (based on the delivery date on the track record, if applicable) E-mail us reason demands the return .

If you have other questions about the return policy, please e-mail contact us . Returns without prior notice will not be accepted .